Sustainable Gardeners is a trading name of SG Gardeners Limited, registration number 15864701.
On this page you will find both our TERMS OF BUSINESS and TERMS OF OUR WEBSITE.
These terms set out the basis on which we provide our services.
TERMS OF BUSINESS
Thank you for choosing Sustainable Gardeners for your garden maintenance needs. To ensure a clear understanding and a smooth experience, we have outlined our terms and conditions below.
These details will guide you through how we provide our services, what you can expect from us, and what we request from you in return. Please take a moment to familiarise yourself with these terms to make the most of our professional relationship and your garden’s care.
Definitions
“We / Us”: Refers to Sustainable Gardeners and anyone we appoint to work for us.
“You”: Any individual or organisation that hires Sustainable Gardeners for our services.
“The Operative”: The person we send to do the work.
“The Goods”: Any materials or items we supply for the job.
“The Services”: The garden maintenance work we have agreed to perform.
General Maintenance Services
Our approach to maintaining your garden is both proactive and tailored. Here is what you can expect:
Initial Assessment and Scheduling: We will visit your garden to assess the maintenance needs. Based on our assessment, we will create a maintenance schedule to ensure your garden remains at the standard you expect. We will also offer recommendations for enhancements or improvements to your garden.
Maintenance Tasks: Our general maintenance covers a variety of tasks, including but not limited to: lawn care, lawn mowing, weeding, pruning, planting, hedge trimming, mulching and jet washing.
Green Waste Disposal: We aim to utilise your existing green waste recycling facilities, like your green bin, for any waste produced during our maintenance visits. If you prefer that we remove all garden waste from your property, we are happy to provide this service. Please note that there will be a charge of £40 plus VAT for each bag of waste removed, regardless of how full the bag is.
Pricing & Payment Terms
Here is how our pricing and payment process works:
Quotation: The cost of our services will be clearly outlined in the quote provided to you. Our standard rate is £42.50 plus VAT for each hour of service, per gardener.
Minimum Hours: Please note that our services come with a minimum call-out duration. For any job we undertake, the minimum time we will charge for is 2 hours. This ensures that even for smaller tasks, our team can work efficiently and cover the necessary operational costs.
Additional Work: If we encounter obstacles that require extra work or incur additional costs due to a lack of clear access or utility supply, we may need to charge you an additional, reasonable amount for the extra effort or expense.
Billing Details: Your invoice will include our quoted rates, the cost of materials, and any additional expenses incurred.
Billing Cycle: Invoices are issued monthly, around the 15th of each month, covering services rendered in the prior month.
Payment Due Date: Payment for services is due within 10 days of the invoice date.
Payment Methods: We accept payments via bank transfer and Direct Debit, offering you convenient and secure ways to settle your account.
Late Payment Fees: A late payment fee of £25 plus VAT will be applied to any invoice unpaid 28 days after the due date. This is to cover the administrative costs associated with managing overdue accounts.
Non-payment Consequences: Should there be a delay in payment, we reserve the right to suspend our services temporarily. We may also apply your payments to the most overdue balances first to settle the account.
Price Adjustment: We may need to modify our prices if there are unforeseen factors that affect the cost of the job. We will communicate any such changes to you as soon as possible.
Cancellation Policy
We value flexibility and therefore do not bind our customers with fixed or long-term contracts for our garden services.
To cancel a scheduled visit without incurring any cost, simply provide us with at least 48 hours’ notice. This allows us to manage our scheduling efficiently and offer the slot to other customers.
Should you need to cancel within 48 hours of the appointment, please be aware that a cancellation fee of £65 plus VAT will apply. This fee helps cover the costs we incur when visits are cancelled at short notice.
Your Responsibilities As A Customer
To ensure that our gardening services are delivered efficiently and safely, we kindly ask you to:
Access: Grant us access to your garden during our standard working hours, which are from 7:30 am to 5:00 pm, Monday to Friday.
Neighbouring Properties: If the job requires us to access your garden through a neighbouring property, we will need you to get permission from the property owner or tenant beforehand.
Parking: Please provide adequate parking for our vehicle. If your area has parking restrictions, you will need to supply us with the necessary permits for the duration of our visit. If this is not possible, any parking fees incurred will be added to your bill for each visit.
Hazard Notification: Please inform us about any potential hazards in your garden that could affect the safety of our operatives.
Work Area Preparation: Ensure that the area where we will be working is clear and accessible. If the job requires mains electricity and water, kindly make sure these are available.
Pet Waste Removal: It is important for the safety and hygiene of our operatives that the garden area is free from pet waste. We kindly ask you to ensure that the garden is cleared of any pet excrement before our scheduled maintenance visit.
Ground Conditions: You are responsible for ensuring the ground is safe. Our equipment might project objects like stones, potentially causing damage. Clear the area of such materials to prevent any possible damage. Please note that we cannot be held liable for any damage caused by such objects during our work.
Safety of Others: Please ensure that children and pets are kept at a safe distance from the work area while our Operatives are using power tools. The responsibility to do so lies with the parents, guardians, or owners of the property. Therefore, we cannot be held liable for any injuries that occur if this precaution is not taken.
Other Conditions
Material Acquisition: If we need to obtain special materials for your project, these will be charged. However, we strive to keep these costs as low as possible.
Jet Washing Disclaimer: While we take care in jet washing, we cannot be held liable for any damage to areas with pre-existing conditions.
Scheduling and Timeliness: We aim to adhere to scheduled times, but we cannot be held responsible for delays in the arrival of our staff or materials.
Liability for Damages: We are not liable for any accidental damage or unforeseen losses that occur during our work.
Your Consumer Rights: Our terms do not affect your statutory rights concerning the quality and description of goods and services.
Force Majeure: we are not liable for delays or failures in service delivery due to events beyond our reasonable control, such as natural disasters, labour strikes, fires, or extreme weather conditions.
TERMS OF OUR WEBSITE
Introduction
These terms of use govern your use of our website; by using our website, you accept these terms of use in full. If you disagree with these terms of use or any part of these terms of use, you must not use our website.
If you register with our website, we will ask you to expressly agree to these terms of use.
You must be at least 18 years of age to use our website. By using our website and by agreeing to these terms of use, you warrant and represent that you are at least 18 years of age.
Our website uses cookies. By using our website and agreeing to these terms of use, you consent to our use of cookies in accordance with the terms of our privacy policy.
Licence To Use This Website
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.
You may view, download for caching purposes only, and print pages or other content from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use.
You must not:
(a) republish material from this website (including republication on another website);
(b) sell, rent or sub-license material from the website;
(c) show any material from the website in public;
(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
(e) edit or otherwise modify any material on the website; or
(f) redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).
Where content is specifically made available for redistribution, it may only be redistributed within your organisation.
You may access our RSS feed by clicking on the link on the blog page. By accessing our RSS feed you accept these terms of use. Subject to your acceptance of these terms of use, and notwithstanding the restrictions set out above, we grant to you a non-exclusive non-transferable non-sub-licensable licence to display our RSS feed in unmodified form on any non-commercial website owned and operated by you. It is a condition of this licence that you include a credit for us and hyperlink to our website on each web page where the RSS feed is published (in such form as we may specify from time to time, or if we do not specify any particular form, in a reasonable form).
We may revoke this licence at any time, with or without notice or explanation.
Acceptable Use
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
You must not use our website to transmit or send unsolicited commercial communications.
You must not use our website for any purposes related to marketing without our express written consent.
Restricted Access
Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.
If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential.
You must notify us in writing immediately if you become aware of any unauthorised use of your account or password.
You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.
You must not use any other person’s user ID and password to access our website, unless you have that person’s express permission to do so.
We may disable your user ID and password in our sole discretion without notice or explanation.
User Generated Content
In these terms of use, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to our website, for whatever purpose.
You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.
You warrant and represent that your user content will comply with these terms of use.
Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).
Your user content (and its publication on our website) must not:
(a) be libellous or maliciously false;
(b) be obscene or indecent;
(c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
(d) infringe any right of confidence, right of privacy, or right under data protection legislation;
(e) constitute negligent advice or contain any negligent statement;
(f) constitute an incitement to commit a crime;
(g) be in contempt of any court, or in breach of any court order;
(h) be in breach of racial or religious hatred or discrimination legislation;
(i) be blasphemous;
(j) be in breach of official secrets legislation;
(k) be in breach of any contractual obligation owed to any person;
(l) depict violence in an explicit, graphic or gratuitous manner;
(m) be pornographic or sexually explicit;
(n) be untrue, false, inaccurate or misleading;
(o) consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;
(p) constitute spam;
(q) be offensive, deceptive, threatening, abusive, harassing, or menacing, hateful, discriminatory or inflammatory; or
(r) cause annoyance, inconvenience or needless anxiety to any person.
Your user content must be appropriate, civil, tasteful and accord with generally accepted standards of etiquette and behaviour on the internet.
You must not use our website to link to any website or web page consisting of or containing material that would, were it posted on our website, breach the provisions of these terms of use.
You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.
Notwithstanding our rights under these terms of use in relation to user content, we do not undertake to monitor the submission of such content to, or the publication of such content on, our website.
Limited Warranties
You acknowledge that some of the information published on this website is submitted by users, and that we do not usually review, approve or edit such information. We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
Limitations & Exclusions of Liability
You acknowledge that some of the information published on this website is submitted by users, and that we do not usually review, approve or edit such information. We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
Indemnity
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms of use, or arising out of any claim that you have breached any provision of these terms of use.
Breaches of These Terms of Use
Without prejudice to our other rights under these terms of use, if you breach these terms of use in any way, or if we reasonably suspect that you have breached these terms of use in any way, we may:
(a) send you one or more formal warnings;
(b) temporarily suspend your access to the website;
(c) permanently prohibit you from accessing the website;
(d) block computers using your IP address from accessing the website;
(e) contact your internet services provider and request that they block your access to the website;
(f) bring court proceedings against you for breach of contract or otherwise;
(g) suspend and/or delete your account with the website; and/or
(h) delete and/or edit any or all of your user generated content.
Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).
Third Party Websites & Hyperlinks
Our website includes hyperlinks to other websites owned and operated by third parties. These links are not recommendations. We have no control over the contents of third party websites, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.
You may add hyperlinks directed at our website to your own website without our specific permission, providing that:
(a) such hyperlinks; and
(b) your website,
comply with the linking guidelines published on our website from time to time, and do not contain or include or link to any materials that would, if published on our website, breach these terms of use.
Competitions
From time to time we may run competitions, free prize draws and/or other promotions on our website. These will be subject to separate terms and conditions (that we will make available to you as appropriate).
Variation
We may revise these terms of use from time-to-time. Revised terms of use will apply to the use of our website from the date of the publication of the revised terms of use on our website. Please check this page regularly to ensure you are familiar with the current version.
Assignment
We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms of use without notifying you or obtaining your consent.
You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms of use.
Severability
If a provision of these terms of use is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
Exclusion of Third-Party Rights
These terms of use are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms of use is not subject to the consent of any third party.
Entire Agreement
These terms of use, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.
Law & Jurisdiction
These terms of use will be governed by and construed in accordance with English law, and any disputes relating to these terms of use will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
Domain Registration & Copyright Owner
AB1 Group Limited is owner of the brand Sustainable Gardeners, as well as the registered domain owner of sustainablegardeners.uk and is credited as the website’s creator, author, and copyright owner of all displayed content. This encompasses all text, graphics, logos, images, and software on sustainablegardeners.uk, which are exclusively owned by AB1 Group Limited and safeguarded under English and international copyright laws. Furthermore, AB1 Group Limited grants SG Gardeners Limited the license to use the trading name and brand Sustainable Gardeners, and operate the sustainablegardeners.uk website.